Humans make mistakes and we are not immune from making such mistakes when hiring a Tennessee roofing professional no matter the diligence poured into the effort. The mistakes can range from hiring an unlicensed roofer to dealing with an unreliable roofer, either instances of which may or may not warrant the filing of a formal complaint.
Initial Steps to Deal with the Problem
The initial course of action in case of problems with any Tennessee – or for that matter, Knoxville – contractor is to discuss your concerns, issues and problems regarding the home improvement project with the concerned individual. You are more likely to resolve the issues via face-to-face meetings with the professional in an amicable yet timely manner than, say, going directly to his supervisor or immediately filing a complaint with a government agency.
Keep in mind that the issues may well be borne of misunderstandings about the terms and provisions of the contract, the progress of the work being done, or the final results of the project. Talking it out in a calm manner with the Tennessee roofing professional can resolve the misunderstandings and, thus, the issues at hand.
It is important to note that any home improvement project, whether it is a sunroom installation or a vinyl replacement windows installation, can be subject to delays for any number of reasons. If the causes of the delays are reasonable, then you must accept these delays as a normal aspect of any home improvement project.
Now, if the issues remain regardless of your initial meeting with the concerned Tennessee roofing professional, it is time to communicate with his higher-ups. In most instances, this is usually effective in resolving the issues because the management will take the appropriate steps to ensure the client’s satisfaction and, consequently, safeguard the company’s reputation.
You must write a formal business letter to the Tennessee roofing company for future reference. Be as specific as possible because even the best Knoxville contractor is not a mind reader.
File a Formal Complaint
And then there are the instances when the issues, concerns and problems regarding the finished job remain unresolved despite your repeated communication with the Tennessee roofing company. You will then have no other option but legal action for redress.
According to the U.S. Better Business Bureau, the number of roofing contractors with complaints filed in its office rank fifteenth in the bureau’s list. Such ranking should be fair warning to homeowners and business owners who hire contractors specially roofers without the appropriate background research. The bottom line: Do your research before hiring any roofing professional so that you can avoid issues with his work.
What are the instances that warrant filing a formal complaint? To name a few:
• Violations of the rules and regulations enforced by the Tennessee Board of Licensing Contractors;
• Violations of any of the provisions of the Consumer Protection Act; and
• Failure of the roofing professional to comply with the terms and agreements of the contract related to the project.
You can file the complaint against the Tennessee roofing company with the Better Business Bureau, which will handle the complaint where appropriate, as well as refer it to other concerned government agency.